Who we are
Why We Are Best in town
We're the best gaming partner, backed by the world’s gaming leader. We know this isn’t JUST A GAME. It’s YOUR business. Prairie State Gaming brings a wealth of knowledge and experience to the Video Gaming and Amusement industry in Illinois.
Since 2012, PSG has been the premiere gaming operator for successful establishments across Illinois. From the outset, we've been led by the brightest minds in the gaming industry, and with the backing of PENN Entertainment, a world-renowned gaming leader known for innovation and success, we have further strengthened our position as your Best in Town Terminal Operator.
Our operations include more than 2,000 gaming terminals across a network of more than 400 bar and retail gaming establishments across Illinois, supported by eight regional offices. Our statewide coverage means over 99.5% machine uptime, an average 2-minute response time and 1-hour field response time.
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LOCAL TOUCH. GLOBAL BACKING.
DEDICATED TO OUR CUSTOMERS Since 2012
Prairie State Gaming brings a wealth of knowledge and experience to the Video Gaming and Amusement industry in Illinois. Since 2012, we’ve been dedicated to providing our customers and players alike with the ultimate video gaming experience.
From the outset, Prairie State Gaming has been led by the brightest minds in the gaming industry, and with the backing of PENN Entertainment, we have further strengthened our position as your Best in Town Terminal Operator.
This union brings together the unparalleled gaming knowledge and purchasing power of PENN with the premiere, local gaming experts you know and trust.
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the personal touch
The Most Important Product is Our People
At PSG, we pride ourselves on being local people, who work for local business leaders, striving each and every day to advance our mutual interests together.
While our products are the best in the industry, we firmly believe the most important product of them all is OUR PEOPLE.
Our Account Managers come from a wide range of backgrounds, from former and current tavern owners to hospitality experts, marketing professionals and casino management. We know the ins and outs of every aspect of your business, as well as the local gaming environment. They engage as true partners and liaisons to your business to truly assist your establishment.
You can count on us to be Best in Town, just call us - day or night.
What We do
10 percent Improvement—Contract Backed
As part of PENN Entertainment, a gaming & entertainment industry leader operating over 40 casinos, PSG is delighted to share “The House Advantage” with you!
Here are some of the reasons we are able to back up what we say:
• Casino-grade gaming area designed for comfort
• Industry-leading loyalty app with Red Carpet Rewards
• Amazing Promotions & Giveaways
• 99.5% machine uptime
• Lightning fast service
• Seven Route Offices for service support
SEVEN route offices
We've Got you covered
With route offices in Bloomington-Normal, Quad Cities, Rockford, two in Chicago, Springfield, Effingham and Alton, we've got your Illinois VGT needs covered regardless of your location!
Our team of Account Managers, Collectors and Technicians are the most responsive in the business. When you need help, Prairie State Gaming will make sure you get fast, reliable and consistent service regardless of your location.
We make sure your up-time is at its most optimized, which means more gaming for valued guests.
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